Refund Policy

Last updated: 21 July 2026

At GetFlo, we want you to be happy with your purchase. If you experience an issue with your order, we're here to help.

Returns

For health and hygiene reasons, we only accept returns on products that are unused, unopened, and in their original sealed packaging.

To be eligible for a return:

• Your return request must be made within 14 days of your order being delivered.
• The product must be unused and in its original packaging with all seals intact.
• You must provide proof of purchase (order number or receipt).

Products that have been opened, used, or have had their hygiene or tamper-evident seals broken cannot be returned unless they are faulty or required to be accepted under Australian Consumer Law.

Bundles

If you purchased a bundle, the entire bundle must be returned together. Individual items from a bundle cannot be returned separately.

Return Shipping

Customers are responsible for the cost of return shipping unless:

• We sent the wrong item.
• The item arrived damaged.
• The product is faulty.

We recommend using a tracked shipping service, as GetFlo cannot be responsible for items lost during return transit.

Damaged or Faulty Products

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your order.

Please email support@getflo.com.au with:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Our team will review your claim and provide an appropriate resolution, which may include a replacement, refund, or store credit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method. Please allow 3–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless required under Australian Consumer Law.

Sale Items

Promotional, clearance, or discounted products marked as Final Sale are not eligible for return or refund unless they are faulty or required by Australian Consumer Law.

Australian Consumer Law

Nothing in this Refund Policy limits or excludes your rights under the Australian Consumer Law.

You are entitled to a replacement, repair, or refund if a product has a major fault, is not of acceptable quality, is not fit for its intended purpose, or does not match its description.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

GetFlo Support
📧 support@getflo.com.au